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Marvin Ellison of Lowe’s Pushing for Greater Diversity

| Mike O'Brien

Marvin Ellison, chairman, president and CEO of home improvement retailer Lowe’s, credited a faith in God and a worth ethic instilled by his parents that helped him achieve far beyond his humble roots, going from a part-time stocking clerk earning $4.35 an hour at Target to heading up a Fortune 500 firm.

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NRF 2023: Enthusiasm Amid Concerns

| Mike O'Brien

The energy level at NRF 2023, aka the Big Show, was palpable, as large crowds swarmed the expo floors and outer halls of the Javits Center in New York, even as holiday numbers from the association itself and the government signaled concerns in the industry and the markets down the street.

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Walmart, Salesforce Team Up on Fulfillment Services

| Mike O'Brien

Drawing parallels with Amazon’s expansion of Buy With Prime to all U.S. merchants — do they each have moles in the other’s operation? — Walmart and Salesforce have linked up to provide the former’s delivery and fulfillment services to a wider swath of merchants in the latter’s app store.

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Amazon, UPS In Full-On Labor Battles

| Mike O'Brien

Amazon lost another skirmish in its ongoing multi-front labor war, as a federal regulator ruled Wednesday against its petition to have a successful union vote in Staten Island, NY vacated. At the same time, the International Brotherhood of Teamsters is heating up rhetoric ahead of the expiration of its contract with UPS on July 31.

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Buy With Prime Expands Nationally

| Mike O'Brien

Buy With Prime, the program that lets retailers not named Amazon offer shoppers the Prime experience and promise, is rolling out for all U.S. merchants as of Jan. 31, the company announced, ten months after a beta launch by invitation only for select users of Fulfillment By Amazon.

bed bath & beyond storefront

Bed Bath & Beyond Posts Ugly Third Quarter

| Mike O'Brien

Bed Bath & Beyond as expected posted a tough third-quarter report, with net sales and same-store sales down a third from last year and a net loss of $393 million as it considers a range of options up to and including a Chapter 11 bankruptcy filing. CEO Sue Gove said the company is listening to customers, but it may be too little, too late.

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Boxed, Amazon News Highlight Economic Woes

| Mike O'Brien

Boxed, the once high-flying online warehouse club that set out to be the ecommerce equivalent of brick-and-click competitors like Costco, Sam’s Club and BJ’s, is now exploring strategic alternatives, which euphemistically means looking for a buyer. And Amazon acknowledged an expansion of its corporate layoffs from 10,000 to 18,000.

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Overall Holiday Retail Sales Growth Outpaces Online

| Mike O'Brien

Depending on who you believe, domestic holiday retail sales were up 6% to 8%, which should cause retailers to do backflips, considering the state of the economy. But the rate of ecommerce growth was slower, reversing a trend from past years, with online sales up 3.5%, as the stores became the story.

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Amazon Raising Fees for MCF Sellers

| Mike O'Brien

Amazon is raising the fees it charges sellers for its Multichannel Fulfillment (MCF) program, saying the hike comes with enhancements like app integrations with BigCommerce, Adobe/Magento and Wix — not Shopify — but sellers are complaining, saying they’ll be priced out of the offering.

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TikTok Has a Massive Moment in 2022

| Mike O'Brien

TikTok, the hugely popular short-form video site owned by Chinese firm ByteDance, had quite a year in 2022, surpassing 1 billion users globally and making itself a force to be reckoned with in advertising, ecommerce and fulfillment, becoming the latest competitor to Amazon’s dominance. But government bans are applying heat.