Time is Money: Local Payment and the Omnichannel Experience

| Ronnie d’Arienzo

E-wallets have slowly gained popularity in the United States and now account for 20% of U.S. payments. For merchants to offer a genuine omnichannel experience, they must engage with customers in a consistent, seamless manner across digital, physical and social media. Find out how offering local or alternate payment is one key to getting there.

Ulta Beauty Ecommerce Sales Up 38% in Q2

| Daniela Forte

Ulta Beauty saw a 37.9% increase in ecommerce sales in the second quarter, representing 9% of revenue. Total sales grew 15.4%, with comps up 6.5%, on top of 11.7% growth in the year-ago quarter. Here are some of the initiatives that led to Ulta Beauty’s ecommerce success in the second quarter.

Why Human Intelligence is Important in the Age of AI

| Mihir Kittur

Artificial Intelligence (AI) is showing up just about everywhere we look. Chatbots are having in-depth, multi-level conversations with customers, and can even respond appropriately to emotions they sense. Here is how AI is changing the retail landscape.

Best Buy Ecommerce Revenue up 10.1% in Q2, Now 15% of Sales

| Mike O'Brien

Best Buy reported strong topline, earnings and comp growth in the second quarter as its omnichannel focus, ecommerce sales and categories like appliances continued to be bright spots. See what executives had to say about the Q2 results and what the company is doing to improve the customer experience.

Macy’s Reports 1.1% Drop in Net Sales, Booming Mobile Growth in Q2

| Daniela Forte

Macy’s Inc. reported a 1.1% decline in net sales for the second quarter, from $5.6 billion to $5.5 billion, with comp sales inching up just 0.5% and double-digit online sales in the same period. Mobile sales via the Macy’s app were up 50%+ in the first half of 2018. See how Macy’s did in other areas of its business.

Tuft & Needle to be Acquired by Serta Simmons

| Mike O'Brien

Startup online mattress seller Tuft & Needle will be acquired by old-line mattress company Serta Simmons Bedding for an undisclosed sum, according to various media reports, as Serta looks to bolster its digital presence and gain back share grabbed by new online players.

Sears to Close 46 More Stores

| Daniela Forte

Sears Holdings Inc. announced it plans to close 46 more stores as part of ongoing efforts to streamline its operations, strengthen its capital position and focus on its best performing stores. Stores are expected to close by November.

Target Reports Ecommerce Growth of 41% in Q2

| Daniela Forte

Target reported a 41% increase in ecommerce sales during the second quarter, with overall revenue increasing 7%. Comp sales were up 6.5% in the quarter, the strongest showing since 2005, driven by a 6% growth in store traffic. Here are some opportunities Target plans to focus on in the future.