MCM CommerceChat podcast

Of Content Fraud, Consumers and COVID-19

| Mike O'Brien

Digital fraudsters are nothing if not opportunistic, and the current pandemic is an excellent example. Many reports from consultants and researchers talk of increasing scams and tricks, and “content fraud” is on the rise. Jeff Sakasegawa, a trust and safety architect at fraud prevention firm Sift, talks about the problem and his findings.

Google Drops Some Commissions, Launches Recommendation Engine

| Mike O'Brien

Google has been busy on the ecommerce front lately, announcing a plan to drop commission fees for sellers who use its Buy on Google checkout service, while making its pilot-tested product recommendation engine publicly available to let sellers display more personalized offers.

What COVID-19 Has Taught Us About U.S. Ecommerce Spending

| Zach Thomann

Although some shoppers are looking forward to returning to stores, others will be more inclined to continue to shop from the safety of their home. The shift to ecommerce caused by COVID-19 will linger well after social distancing policies are lifted. But behavior varies from shopper to shopper and between categories.

chargeback fraud

AI Can Resolve Chargeback Challenges for Merchants, Banks

| Monica Eaton-Cardone

One key reason friendly fraud is such a problem is that merchants and banks lack the capacity to distinguish between legitimate and illegitimate dispute claims. AI-based tools sending transaction data would allow for more accurate analysis of industry trends and consumer preferences, freeing up resources and reducing overhead.

Amazon Requiring Marketplace Sellers to Include Business Name, Address

| Mike O'Brien

Amazon as of Sept. 1 will require third-party sellers in the U.S. to provide their business name and address in their seller profile, a requirement that has been in place for some time in Europe, Japan and Mexico based on government regulations. The benefits to consumers are not entirely clear, ditto the impact on counterfeiting.

A Look at Post-COVID Retail: Going 3D to Bring Consumer Spending Back

| Isaac Roth

Our conception of a VR enabled post-COVID retail experience may seem space-aged at first, passing through the temperature sensor and ambling by the ultraviolet sanitizing booth, but ultimately it’s the way retailers can build trust. In the new normal, people may pay close attention to sanitization but they will always value the experience.

Wayfair+2: The Impact of Marketplace Facilitator Laws Gone Wild

| Megan Higgins

Moving forward, one thing is certain: Marketplace facilitator laws will continue to evolve. We’re already seeing some changes in the U.S., with Louisiana going after high-volume 3P sellers during COVID-19. But states are also going to great lengths to pursue lodging and communications platforms and even food delivery services.

Wix Takes Aim at Shopify with Enhanced Ecommerce Solution

| Mike O'Brien

Website design and builder firm Wix has enhanced its ecommerce solution by adding a number of capabilities, taking aim at market leader Shopify by giving SMBs an entire raft of tools to set up and run their e-shop without breaking the bank. Wix said the COVID-driven explosion in ecommerce accelerated its development plans.

MCM CommerceChat podcast

Coming EU VAT Updates and Their Impact, Explained

| Mike O'Brien

The European Union is making sweeping updates to how retailers need to calculate Value-Added Tax (VAT) when selling goods into its member countries, effective July 1, 2021. Peter Boerhof, EU VAT director for Vertex, explains the various changes and their significance, and the impact for companies selling goods into Europe.