RETURNS

| Mark Del Franco

Reducing Web returns A little information can go a long way This holiday figures to bring a rash of new Internet shoppers perusing your Website and, hopefully,

Quick fix for bike fork recall

| MCM staff

Thanks to widespread media coverage and quick vendor response, bicycle catalogers averted what could have been a crisis: a suspension fork recall.In May,

YOUR NEW TECHNOLOGY

| Dennis Meyer

Your new business requires more sophisticated technology to connect print, online, and retail worldsSaying that technology drives catalog marketing is