Changes in the supply chain world occurring too quickly for you? We’ve got a Top 10 List of Supply Chain Improvement Strategies, designed to transcend the shifts taking place in technology, channel structures, globalization, sourcing and customer demands, and help you decide on a clear path to improvement
As Blood Sweat and Tears sang in their 1960s hit “Spinning Wheel,” what goes up, must come down. In the ongoing battle over share of ecommerce wallets, Amazon and Target … Continue Reading →
Meeting the increasingly high demands of ecommerce customers and helping shippers drive efficiency in their fulfillment operations were two of the main themes as UPS and Sealed Air jointly unveiled their packaging innovation center, located on the campus of UPS Supply Chain Solutions near its Worldport air hub in Louisville, KY.
The contact center is not just about answering complaints from customers anymore. In fact, it has evolved into much more for JackThreads. The online mens apparel brand made social media and engagement the focus in the contact center in an effort to provide a positive experience for its customers. See how social media played such a role.