Fast or Free Shipping: Which Is Better For Your Business?

| Maria Haggerty

Many factors beyond features and price cause shoppers to hit “buy.” Shipping is a big part of that equation, but what kind of options are most likely to drive sales? Faster delivery and free shipping are huge incentives, but what makes the most sense for your business? Learn about the options and their impact.

Blockchain Poised to Reinvent Retail Supply Chains: PwC

| Mike O'Brien

Blockchain technology will fundamentally alter the way retail supply chains operate in the coming years, a PwC analyst told attendees at Shop.org in Las Vegas, creating more transparency and security of data shared across partners and trading organizations.

Holiday Customer Service Will Measure Up – If You’re Prepared

| Kim Houlne

Consumers expect articulate customer reps—online and in person—well-versed in your products and services. This only escalates during the holidays. Thus call centers are pressed to perform at year-end. Here’s a laundry list of suggestions and some telling Q&As to help you determine what success looks like during peak season.

20 Ways to a Better Inventory Count in Your Ecommerce Warehouse

| Brian Barry

Inventory is typically the largest balance sheet asset in most companies. Accurate inventory is required to not only deliver timely and stellar customer service but also calculate profitability correctly. These 20 steps will help make your physical inventory count more accurate, improving customer satisfaction and the bottom line.

6 Ways to Tell Your Delivery Route Planning Operations Are a Mess

| Will Salter

Delivery fleet operations eat up a huge chunk of transportation costs, whether owned, leased or outsourced. In spite of this cost they have a huge role to play in overall customer service. How can you tell if delivery route planning software is the solution? These 6 questions will help you diagnose your situation.

12 Considerations for Adding a Mezzanine to Your E-Fulfillment Operations

| Brian Barry

Adding a mezzanine to your ecommerce fulfillment center can help you gain space and add functions like pick modules and outbound manifesting without adding a new facility. However the decision process can be tricky with many factor to weigh. Here are 12 considerations to help you determine if a new mezzanine is a good fit.