UPS Rocks Q2, With Average Daily Volume Up a Record 22.8%

| Mike O'Brien

A few weeks ago, analysts predicted FedEx’s strong Q4 results were a preview of coming attractions for when UPS reported. They weren’t wrong. UPS reported a record 22.8% surge in average daily shipping volume in Q2, fueled by massive ecommerce growth, and a 65% increase in shipments to consumers, nearly 70% of total volume.

USPS letter carrier

USPS: Laying Down the Law; $10B Loan Approved; New Loyalty Program

| Mike O'Brien

USPS Postmaster General Louis DeJoy doubled down on the need for greater efficiency and performance, while enacting new measures. Also, the USPS reached an agreement in principle to receive a $10 billion loan from the U.S. Department of the Treasury under the CARES act, and created for the first time a loyalty program.

In-Home Delivery Operations Must Become More Consumer Driven

| Manog Tseung

Buyers used to ask retailers when their item could be delivered. Now, they want to choose the in-home delivery time and track it online. That’s a somewhat new and difficult expectation for brands to meet. The good news is that sophisticated truck routing solutions are available to help merchants better manage in-home home delivery.

Building the Best Subscription Box for Your Customers

| Nicole Lee

Subscription boxes have grown in popularity, largely by offering a curated collection of items designed to delight recipients. With multiple components, however, order fulfillment can often be a complex, labor-intensive process. To ensure optimal efficiency and control costs, it is important to approach the kitting process strategically.

FedEx robot sort arm

FedEx Express Adds Robotic Arms to Help Handle Ecommerce Surge

| Mike O'Brien

This month, FedEx Express installed four robotic arms inside a sortation hub in its hometown of Memphis, in response to demands placed on its services in the midst of the massive pandemic-influenced surge in ecommerce orders. Yaskawa America supplied the robotic arms and Plus One provided the software system.

MCM CommerceChat Podcast

How Will USPS Policy Changes Impact Shippers and the Agency Itself?

| Mike O'Brien

What do major changes at USPS mean for thousands of businesses that rely on it daily for parcel delivery, as well as giants like UPS, FedEx and Amazon? How will these changes affect SLAs and CSAT? We discuss these issues with Cathy Roberson, founder and president of Logistics Trends and Insights on our latest MCM podcast.

10 Steps to an Effective Ecommerce Fulfillment Center Move Plan

| Brian Barry

In developing an ecommerce fulfillment center move plan, it is helpful to understand some common problems other multichannel companies have encountered, including lack of a sufficiently detailed planning and budgeting process and inventory inaccuracy before and after. Following these 10 steps will help make your move a success.

social distancing at Zara

Kicked to the Curb: The New Normal of Store Technology and Commerce

| Micah Robinson

Unless you’ve been living in a cave, you’ve seen that curbside pickup has moved from a secondary method to a primary one for retailers. In the coming months, it will become increasingly clear that today’s curbside experience is just a starting point in terms of what store-based commerce will look like. Here’s a peek inside the near future.