Customer service is crossing a new horizon. For leaders ready to adopt generative AI but unsure where to start, there’s a perfect testing ground: your employees. Starting with internal people and operations will produce lessons and develop processes leading to immediate, impactful results when directed toward customers. Generative AI is set to take things to a whole new level; these practices will help.
UPS Capital, the financial services and insurance arm of the major carrier, has introduced an AI-powered solution to combat the scourge of porch piracy by creating a score indicating the likelihood of a package being stolen from an address, so it can be diverted to a safer pickup or delivery location. It uses AI and ML to assess billion of data points from deliveries, then creates a confidence score.
ESG and DEI+J are hot topics in retail, and supply chain is a particular area of focus. Their importance will continue to grow, and their relevance increase as younger generations enter the workforce. Here are some important ways to boost sustainability in your supply chain as you work to integrate it into your overarching ESG/DEI+J strategy.
Zerobroker, a logistics technology firm that lets shippers eliminate fees by connecting directly with carriers without using a freight broker, has raised $6.5 million in a seed round that includes participation from Flexport, Funders Club and Streamlined Ventures, among others. It was part of the 2021 cohort of startup incubator Y Combinator.
Boxbot, a startup that pivoted from autonomous vehicle technology to automated parcel storage and retrieval for last-mile delivery applications, announced a $12 million Series A round that will help the company deploy its “three-dimensional conveyor belt” that handles sequenced sortation.
Roadie, a crowdsourced last-mile delivery platform that is owned by UPS, is expanding availability of an app that allows same-day delivery and pickup of ecommerce orders by Roadie drivers from warehouses to local customers, which was launched a year ago by sports apparel retailer Fanatics. The app enables pre-sortation and staging of local orders in a designated area within a facility.
Less-than-truckload platform provide Warp is looking to “gigify” LTL, much as the last mile space has been for the past several years, by letting shippers choose among various types of delivery providers, enabling faster service than waiting for a combined load with traditional carriers. The service, called gLTL, leverages Warp’s load-matching technology.
FedEx picked up a good bit of the 1 million packages a day that UPS said it lost due to shipper uncertainty in the runup to its July 31 contract deadline with the Teamsters, adding an average of 400,000 daily packages for its Ground and Express units by the end of the first quarter ended Aug. 31, and confident the new accounts will be sticky.
A new study from Ryder System Inc., recommends that retailers pay close attention to their returns policies and management strategies in order to improve customer loyalty. The ninth annual ecommerce … Continue Reading →
Instacart issued its long-expected initial public offering of stock on Tuesday, priced at $30 a share for a valuation of $10 billion, well below the $39 billion it was valued at after a fundraising round in early 2021, but at an offering price low enough to entice retail investors to join the party. The company has been profitable since Q2 2022 despite falling revenue, thanks to various trimming.