Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

Macy’s Inc. Restructuring with Omnichannel in Mind

| Tim Parry

Actions include a restructuring of merchandising and marketing functions at Macy’s and Bloomingdale’s consistent with the company’s omnichannel approach to retailing, as well as a series of adjustments to its field and store operations to increase productivity and efficiency.

Who Won the Sugar Bowl? Allstate’s Mayhem Sale

| Tim Parry

We interrupt the Ohio State-Bama game to bring you MayhemSale, pop-up ecommerce at its finest. Items sold right out of Matt and Shannon’s home… while they’re in New Orleans for the Sugar Bowl. Here’s a look at how Allstate’s in-game commercial campaign raised awareness about posting vacation plans to social media… and broke the internet.

Amazon, Amazon Logistics, Amazon.com, UPS, FedEx, Walmart, Costco, ecommerce fulfillment

Amazon Falling Back to the Pack in Customer Satisfaction

| MCM Staff

The 2014 Answers Experience Index reveals that Amazon’s customer satisfaction score slipped to 83, tying it with QVC for the highest score among the top 100 ecommerce sites measured. Here’s a look at how far Amazon’s score has fallen in just one year.

Why Omnichannel is a Major Retail Theme for 2015

| Tim Parry

Incoming Hudson’s Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC’s Halftime Report and said he thinks high-end, value and omnichannel, are the major themes in the retail industry for 2015.

Warehouse, distribution center, retail operations management, ecommerce

Automating the Web of Shipping Options

| Ian Goldman

Shipping cost and speed is reliant upon a number of factors like distance, package weight and size, so determining the fastest, cheapest way to ship an item is not a straightforward task. But there are features that you can look for in your ecommerce platform that simplify the process by doing much, or all, of the work for you.

Winning Customer Care

5 Questions to Ask Before You Launch a VoC Program

| Nico Lutkins

Successful brands hear what their customers are saying; they are paying close attention to the Voice of the Customer (VoC). But before you embark on a VoC program, ask the following five questions to ensure your ability to measure and communicate its impact.