A Snapshot of Shipping and the Customer Experience

| Daniela Forte

How important is shipping to the overall customer experience? According to a recent Exolevel Seamless Retail Study it is very important. Eighty-one percent of respondents said it is important for the retailer to enable them to pick up or arrange for delivery of their purchase.

7 Ways to Reduce Cart Abandonment

| Erin Lynch

When it comes to making sure your site visitor finalizes the purchase, retailers should always remember that the basic aim should be to make the checkout process as simple as possible. Here are 7 tips from Econsultancy on how to reduce cart abandonment.

ProQuest Uses ForeSee to Measure Web Customer Experience

| MCM staff

Research solution provider leverages findings to meet and exceed expectations of multiple audiences Download image ANN ARBOR, Mich., May 13, 2013 /PRNewswire/ — ForeSee, the global leader in technology-driven customer experience analytics, today announced that ProQuest, an information firm central…

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Make Mom Happy in 3 Seconds

| Daniela Forte

Make mom happy in three seconds this Mother’s Day. This infographic by Pythian, looks at online spending for Mother’s Day, why website speed matters and what an online retail site must do in under three seconds to avoid cart abandonment. According to the infographic, $152.52 is the average Mother’s Day order value. There are 121,951,299 Mother’s Day orders and $18.6 billion in online sales for Mother’s Day.