speed to customer delivery guy feature

Improving Speed to Customer: Winning in the Face of Headwinds

| Mike O'Brien

How are you addressing speed to customer in a challenging environment? Multichannel Merchant brought together executives in transportation and logistics from top companies — GNC, Best Buy, Vermont Teddy Bear, Crutchfield, DSW and Saddle Creek Logistics Services — for a virtual Think Tank forum on the subject.

Google Last Mile Fleet Solution feature

Google Rolls Out Fleet/Route Optimization Toolset

| Mike O'Brien

Given the vast amount of data streaming into its ubiquitous search engine every day, its various technology platforms and the ecommerce explosion, it’s only logical that Google is offering what it sees as a better mousetrap to solve the thorny problem of route optimization in last-mile deliveries.

FedEx Express truck feature

FedEx Q3 Results Hit by Omicron, Volume Dropoff

| Mike O'Brien

FedEx delivered strong revenue and profit for the third quarter, but the latter was below analyst expectations, and volume was negatively impacted by the Omicron variant to the tune of $350 million between Express and Ground, a falloff the company said began rebounding in February.

Dronamics black swan tarmac feature

Dronamics Expands Cargo Drone Network in Europe

| Mike O'Brien

Belgium-based Dronamics, maker of a long-range cargo drone that can carry up to 770 lbs. of payload, is expanding its network by adding two new “droneport” locations at airports in Germany and Denmark, creating a total of 42 locations in 14 European cities. A partnership with DHL in APAC calls for deployment of 4,000 drones.

FedEx driver holiday snow feature

FedEx Contractors Blame Company for Peak Losses

| Mike O'Brien

A disgruntled group of FedEx Ground contractors are blaming the company for losses this past peak season due to investments in leased vehicles and temporary staff for a massive holiday deluge that never materialized, the Wall Street Journal is reporting. More than 800 of FedEx Ground’s 5,000+ contractor firms signed onto the letter.

Sephora store feature

Sephora Expands Same-Day Delivery with Shipt

| Mike O'Brien

Sephora continues to expand same-day delivery to customers’ doors, providing service in as little as an hour thanks to a new partnership with delivery service Shipt, which is owned by Target. The major beauty retailer already has a same-day delivery partnership with Instacart, on top of its own Beauty on Demand service.

LTL warp founders

Warp Looks to Optimize LTL

| Mike O'Brien

Warp, providers of a software platform connecting smaller middle mile carriers and cross-dock facilities with SMB shippers, has exited stealth mode with a $2.4M seed round as it expands to more markets, working toward its vision of a coast-to-coast LTL network. One of the co-founders also started hot last mile startup AxleHire.

Target curbside pickup

Target Rolling Out Curbside Returns This Fall

| Mike O'Brien

Do you want a latte with that toy your kid didn’t like? Target said it is offering curbside returns in select markets starting this fall, as well as the opportunity to grab a Starbucks beverage while you’re at it. The red target retailer said customers can use the Target app to set up a curbside return and/or grab a caffeinated drink.

Veho app feature

Veho Raises $170M to Reach $1.5B Valuation

| Mike O'Brien

Veho, a startup whose software matches demand to crowdsourced drivers and handles deliveries and returns out of its own warehouses, has raised another $170 million to reach a $1.5 billion valuation, just two months after its last $125 million round made it a unicorn. The company plans to expand to national coverage in 2022.

BOPA store illustration feature

BOPA a Growing Option for Consumers

| Mike O'Brien

Nearly one in five American consumers prefer the more convenient option of buy online, pickup anywhere or BOPA vs. showing up at a retailer’s stores in an area, if it’s offered at checkout, according to a new study from Via.Delivery. The study was based on thousands of ecommerce transactions in Q4 2021.