Buyers used to ask retailers when their item could be delivered. Now, they want to choose the in-home delivery time and track it online. That’s a somewhat new and difficult expectation for brands to meet. The good news is that sophisticated truck routing solutions are available to help merchants better manage in-home home delivery.
What do major changes at USPS mean for thousands of businesses that rely on it daily for parcel delivery, as well as giants like UPS, FedEx and Amazon? How will these changes affect SLAs and CSAT? We discuss these issues with Cathy Roberson, founder and president of Logistics Trends and Insights on our latest MCM podcast.
E-grocery sales continued to spike upward in June, increasing 9% over May to $7.2 billion as pandemic-fueled consumer behavior followed a hockey stick pattern, according to a survey conducted by Brick Meets Click on behalf of Mercatus. 45.6 million households placed e-grocery orders in June, up from 43 million in May.
After putting it off for four months due to the COVID-19 outbreak, Walmart plans to finally roll out its own $98 a year subscription program this month to challenge the outright dominance of Amazon Prime. It will reportedly include access to Walmart’s new two-hour grocery delivery service, deals and discount gas, Recode reported.
FedEx surprised to the upside in Q4, its laser focus on ecommerce capabilities in recent years paying off in terms of responsiveness to massive online buying, even as service stumbles were reported in a couple states. It seemed none the worse for having parted ways with Amazon in 2019 to seek more profitable customer relationships.
Postmates is considering either an IPO or an acquisition by Uber to augment the latter’s own Uber Eats delivery services as its core ride hailing suffers during the pandemic, according to several media reports. The fourth largest U.S. food delivery service has also received a second offer from a special purpose acquisition company.
Not only have small businesses been able to rise to customers’ heightened expectations during the pandemic shutdown as they pivoted to ecommerce, they stepped up and filled major supply gaps. SMBs now have a window of opportunity to convert one-time customers into long-term loyalists, and here’s how they can do so.
It took FedEx less than a week to react to UPS’s new COVID-19-related peak surcharges by rolling out its own new fee schedule to cover additional volume-related costs, with a couple wrinkles separating the two plans and no end date specified, again impacting large-volume shippers. The new charges went into effect June 8, with no end date.
UPS, facing massive volumes akin to the holiday season due to COVID-19’s impact on ecommerce, is imposing surcharges on larger-volume shippers and those sending bulkier items as of May 31 to offset its costs, impacting companies already reeling from the crisis. Experts agree they expect to see FedEx follow suit shortly.