NEW TRICKS

| Laurie Solomon

Dogged by shoddy rep performance? Multimedia technologies offer meaty rewardsIt wasn’t so long ago that you could rely on an academic course or a stint

The Inner Child

| Rama Ramaswami

As I began writing what was going to be an editorial on management style, I came across an article in The Industry Standard (Oct. 30) reporting that dot.com

Assist Cornerstone

| MCM staff

ASSIST’s e.System is a fully integrated end-to-end e-business solution for multi-channel selling opportunities. Using a single database saves you money

Cayenta

| MCM staff

Cayenta’s e.System, is a multi-channel solution with a full suite of e-commerce tools to enable businesses (including retail, wholesale & manufacturing)

NUTS, BOLTS, AND BALANCE SHEETS

| MCM staff

Don’t let drawing up a business case become a wrenching matter. Nail down the details with this comprehensive guideWhen you think of starting a business,

fenvessy on personnel

| MCM staff

Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-

customer service

| MCM staff

Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment

fenvessy on personnel

| MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

call center

| MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility