NUTS, BOLTS, AND BALANCE SHEETS

| MCM staff

Don’t let drawing up a business case become a wrenching matter. Nail down the details with this comprehensive guideWhen you think of starting a business,

fenvessy on personnel

| MCM staff

Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-

customer service

| MCM staff

Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment

fenvessy on personnel

| MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

call center

| MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility

Rack & Roll

| Rama Ramaswami

What’s trendy, up-to-the-minute, and to die for? A distribution center that’s equipped to the max for e-commerce, of course. Take a tour of SubmitOrder.com’s

talking heads

| MCM staff

“Has the recent downturn in Internet stocks affected your business?”I don’t believe we’ve been affected at all, to tell the truth. We see no signs of

Patagonia, Holiday 1999

| Sherry Chiger

If your idea of winter sports is running from your heated car to your heated house, any old jacket will do. But if you prefer, say, skiing Alaska’s Chugach

a hero’s task

| MCM staff

At least once in your life, you will be charged with setting up a sizable direct-to-customer fulfillment operation in a short time. If you’re in the dot-com

Obedience Training

| Ron Hounsell

When customer satisfaction is at stake, it doesn’t pay to stand out from the crowd. How to ensure that vendors comply with performance requirementsThe