FREEZE FRAME

| Rama Ramaswami

Nothing much may be a perfectly fine answer to give to an old friend who calls to ask whassup. But if that’s how you describe what’s going on in your

Reinvent the Wheel

| Linda Formichelli

Merchants have been using customer relationship management since they first set up shop in clean, well-lit caves thousands of years ago. They knew, for

Every Little Thing

| Bill Kuipers

Staff at all levels must track and report measurements daily Here’s a different approach for you: Instead of spewing out more grand advice about all the

Sex, Lies, and Wrestling Matches

| MCM staff

Those of you who frequent eBay know that the relics of dead dot-coms have become hot sellers. Dealers pay tidy sums for defunct stock certificates, signs,

Rapid Transit

| MCM staff

These speedy cost-savers may just be the ticket to race through picking tasks PTL units cost about $200 per light position, and are most often used for

Last Tangle in Paris

| Jeff Siegel

If you’re fulfilling orders from outside the U.S., you’re in for the trip of a lifetime. Pack this guide to dealing with the snarls of red tape, exorbitant

Siren Song

| D. Douglas Graham

In May of this year, The New York Times Magazine ran an article about the ruins of the New Economy. Titled The Day After, the story mourned the demise

SAME OLD SHIP

| MCM staff

MuseumCompany offered a money-back guarantee for on-time delivery One retailer has only one shipping flavor, vanilla Despite rampaging technology, getting

A Rose Is a Rose

| Ernie Schell

Most new technology firms have trouble stating what they do The technology marketplace is rife with weeds posing as exotic flora. Razor-edged grasses