MIX MASTER
In addition to its 970,000-sq.-ft. distribution center, the Cornerstone facility includes a 350-seat call center and a 65,000-sq.-ft. retail store By
Distribution Center
Fond Farewells
You can’t solve the problem by using the prayer routine until everything goes bad Have a plan in place for how the workload will be divided among remaining
Talking Heads
I believe the future of the catalog industry is straight up I think it will continue to grow. There is no question that the Web has enhanced the catalog
At Your Service
Organize your menus and prompts to be mutually exclusive Recently, I’ve been asked a half dozen or so questions repeatedly in seminars, phone calls, and
Outsourcing Customer Service Abroad Can Cut Costs
New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter
PC Connection’s Net Income Drops 83%
Merrimack, NH
PC Mall in the Black
Torrance, CA–Computer reseller PC Mall (Nasdaq: MALL) reported consolidated net income for the quarter ended June 30 of $600,000, a $4 million swing
Airplane!
My 12-year-old son jokes that if you want to punish people, you should hand them over to customer service. He doesn’t specify airline customer service,
Pearl Harbor Film a Money-maker for MBI
Movie-studio honchos aren’t the only people delighting in the success of the blockbuster film Pearl Harbor. St. Paul, MN-based MBI, which produces the
HOUSE CALL
If different tasks proceed at different rates, try to arrange work steps so that the faster process is executed before the slower one If your WMS is building