Fulfillment

Looking for a more efficient way to train your contact center agents? You might consider workforce management software.

Given the recent chaos on Wall Street, now is a good time to be concerned about the financial health of your organization. And if there is any one place where you should be looking to find efficiencies and cost savings, it

What with the turmoil in the economy and the availability of numerous seasoned executives, you might think this is an easy time to find staff. But that’s

Just about every business these days is challenged to do more with what you have. Contact centers seem to face even more pressure to perform miracles

Voice-directed fulfillment has been a bit slow to catch on among direct merchants, compared to traditional retailers. Why? Part of the reason is that

DHL Global Mail has expanded its Smartmail Parcel Plus service to include packages weighing up to 10 lbs. Previously the service, which covers the continental U.S. as well as Alaska, Hawaii, Puerto Rico and APO/FPO addresses, was limited to packages weighing up to 1 lb.

Everyone knows that call center attrition rates are high. Employee turnover in call centers averages 25% — but for some unfortunate centers it may be as high as 90%-100%.

Selecting the right candidate for the job is important to your company

Voice-directed fulfillment which uses advanced speech recognition technology to voice-enable processes such as order picking, replenishments, put-aways, transfers and receiving, is slowly catching on with direct merchants. This wireless communications technology lets workers operate essential warehouse equipment and systems

Hiring the right people for your contact center can be a huge challenge. Not only is it difficult to find people with good basic