Aberdeen: Most Warehouses Planning Redesign by 2010

| MCM staff

A new report from market research firm Aberdeen finds that 97% of warehouse professionals are planning to redesign their facilities in the next 24 months — with 56% of best-in-class companies planning to improve operations within the next year.

Be a converter

| Stephan Spencer

What’s the average site conversion rate for a typical merchant today? About 2.4%. That’s pretty depressing when you think about it. So how do you help

Packaged Goods

| Thomas Kiesling

So maybe packing product into containers to be shipped to customers isn’t the sexiest part of multichannel selling. But it is one of the most important.

If you can’t beat ’em

| MCM staff

The news in May that DHL was radically scaling back in the U.S. wasn’t a huge surprise. The courier had lost billions of dollars here, and it was well

Freight Train

| Rob Martinez

Shippers are shelling out a lot more for freight services these days. While that may be telling Noah about the flood, it’s important to understand what

Teddy Bears Merchant Calls on Monitoring System

| Patrick Barnard

Up until a few years ago, the contact center managers at Vermont Teddy Bear would monitor the performance of the agents by walking up and down the aisles and listening in on random calls. If a manager happened to hear a problem, he would meet with the agent later to discuss it.