Package Properly to Improve Your Bottom Line

| Thomas Kiesling

Everyone knows that improper packaging can lead to damaged product, which in turn can lead to returns, wasted shipping expense and customer dissatisfaction. In a worst-case scenario, improper packaging can prevent customers from buying again and generate negative word-of-mouth. So maybe it’s time to give your packaging a little more thought and emphasis.

The Intelligent Customer Front Door

| Brian Bischoff

How a company delivers customer service leaves a lasting impression: A positive experience leads to increased loyalty and sales, while a poor experience leads to frustration and increased churn. That

DHL Dumps @Home Service

| Melissa Dowling

As part of its U.S. restructuring, Multichannel Merchant has learned that DHL Express is halting its @home delivery, effective Sept. 1. The @home service was designed for business-to-consumer shippers, and by some accounts was DHL

Is Your Warehouse an Ugly Baby?

| Rene Jones

Gas is more than $4.50 a gallon, transportation costs are going through the roof, your employees are struggling to keep their homes and your customers are scrutinizing every line item on their invoices. As a result, your supply chain is now more crucial than ever to your organization

Get your form in good order

| Gina Valentino

To the sophomore marketer, order forms may be obsolete. But to the experienced catalog merchant, order blanks remain a fundamental component of the sales