The vast yards around distribution centers and warehouses often have the reputation of being inefficient and relying too heavily on manual labor. But the best-performing operations realize the significance of solid yard management to company profitability.
According to a new survey from marketing consultancy Hornstein Associates, customer service standards have hit an all time low in 2007. E-mail response to customer queries declined 50% since 2002. The report argues that a heavy reliance on technology
The chief purpose of a call center is to provide the company with efficient, cost-effective customer interactions, but many managers are too busy putting out fires to concentrate on efficiency. Once implemented, e-learning is a time- and organization-saver.
The word coma means deep unconsciousness which seems to be the state to which some customer care organizations have evolved. How this happens is a curious combination of submission, negligence, and just-plain burnout from the battles and demands customer care professionals often face routinely.
As in broadcasting, silence, or dead air, is not golden on the telephone line. In fact, it’s anything but. And it can wreak havoc in your contact center, especially among newer customer service representatives.
This week, the authors take a look at how e-learning increases the value of the call center to the company.
As Swiss Colony continues to increase the amount of apparel and hard goods it imports from China, the multititle mailer plans to open an office in Shanghai in October.
Opening arguments: The time has come to make a decision about your storage equipment. You have many options, but one over-riding important decision you need to make is whether to go with drawer storage cabinets or traditional shelving.
Anyone would agree that slotting–the ideal placement of products in a warehouse–has an enormous effect on the productivity of a distribution center. In a typical picking system, it can mean the difference between 60 and 200 lines per man hour pick rates.