TIDBITS
OSHA reform? Four OSHA reform bills that the House of Representatives passed in July should make it easier for employers to comply with workplace safety
Fulfillment
DO YOU KNOW WHERE YOUR CARGO IS?
The 2002 movie The Sum of All Fears based on the 1991 Tom Clancy novel of the same name depicts what is surely a supply chain manager’s worst nightmare:
DON’T TRY THIS AT HOME
Since the 9/11 terrorist attacks on the U.S., the government has launched sweeping initiatives to beef up supply chain security. It can be truly daunting
Aligning IT and operations
If yours is a systems-dependent operation and whose isn’t? you’re probably often frustrated by your IT department’s seeming inability to complete projects
TIDBITS
Happy returns As you gear up for the holidays, here’s a tip on returns handling from May’s Annual Catalog Conference. Use incentives to smooth the process,
LEAVING HOME
Three days after Valentine’s Day, in the middle of a typical New England winter, The Boston Globe reached out and punched many of us Vermonters in the
Contact Center to Fulfillment: It’s Logically Seamless for ClientLogic
Read O+F’s recent interview with Amit Shankardass, Solution Planning Officer for business process outsourcer ClientLogic. Topics covered include the role of business process outsourcing, the current economic outlook, new technologies such as RFID and SMS, and the nitty-gritty economics of the growing phenomenon of offshore job migration.
Contact Center to Fulfillment: Logically Seamless for ClientLogic
Read the first part in O+F
Implementing a Customer Service Initiative CULTURAL REVOLUTION
Time to move beyond the “customer is always right” conventional wisdom, and toward creating a corporate culture that provides functional and emotional value to customers, employees, and shareholders.