A Look at Two New Systems from the U.K.

| Ernie Schell

Two systems making their debut on Multichannel Merchant’s upcoming annual software roundup are imports from the U.K.: 1) Omnica, a new solution developed on the Microsoft Axapta platform, and represented in this country by nFocus in Deerfield, IL; and 2) the ActiveSeries, a suite of veteran SQL/Server applications installed in several dozen U.K. facilities, represented here by Datamann in Wilder, VT.

E-Learning Systems Revolutionizing Call Center Training

| Patrick Barnard

It wasn’t until about five years ago that e-learning systems started seeing rapid adoption in the call center industry. Today, most enterprises are using e-learning in their contact centers, and many small to medium sized business have also discovered the many advantages it brings for improving agent performance.

Survival Tips for Supply Chain Professionals

| MCM staff

Recently, APICS The Association for Operations Management released a report outlining the top five ways manufacturing and supply chain professionals can succeed at their jobs and gain job security.

DBL Distributing Moving to Multisite DC Model

| MCM staff

DBL Distributing is moving its warehousing and shipping operations from its headquarters in Scottsdale, AZ, to larger facilities in California and Pennsylvania owned by its parent company Ingram Micro.