GSI Commerce Buys U.K. Fulfillment House

| MCM staff

N Brown Group, a Manchester, U.K.-based direct home shopping company, announced Nov. 20 it entered into a contract to sell its fulfillment subsidiary to GSI Commerce.

Listen To Your Customers

| Moshe Yudkowsky

Do you expect your customers to learn how to speak to you, or are you responsible for listening to them? Almost every company develops an internal jargon, but that jargon can cause real trouble if you start using it to talk to customers.

Noncash Employee Rewards

| MCM staff

According to Smyrna, GA-based Johnson Stephens Consulting, there are some rewards you can offer employees that don

Metrics: Do You Measure Up?

| Randall Brough

A metric-centric organization is one that has a comprehensive yet concise plan to capture, classify, and communicate important data elements, and more important, act upon it.

FedEx Express Rates to Rise 4.9%

| Tim Parry

FedEx Express announced at the end of October it would raise its net average shipping rate by 4.9%– the carrier’s largest increase in seven years. The rate hike is composed of a 6.9% increase in standard list rates offset by a 2% reduction in the fuel surcharge.

Fulfillment Doctor: The Real Cost of Employee Turnover

| Curt Barry

Turnover costs range from $3,000 to $10,000 in people time, training, testing, and the ramp-up to full production. This does not include expenses for agencies, ads, etc. which must be added on.

As you research your turnover rate, here are some points to consider.

Fulfilling Prophecies

| Curt Barry

You know it, we know it: These are tough times in the multichannel marketing industry on the front end and back end. And with many merchants now heading