Hire math

| Penny Reynolds

Sharpen your pencils, dust off your calculator, and get ready for a math lesson: When running a contact center, the most important rule to remember is

TIDBITS

| MCM staff

OSHA reform? Four OSHA reform bills that the House of Representatives passed in July should make it easier for employers to comply with workplace safety

DON’T TRY THIS AT HOME

| Rama Ramaswami

Since the 9/11 terrorist attacks on the U.S., the government has launched sweeping initiatives to beef up supply chain security. It can be truly daunting

Aligning IT and operations

| Rama Ramaswami

If yours is a systems-dependent operation and whose isn’t? you’re probably often frustrated by your IT department’s seeming inability to complete projects

TIDBITS

| MCM staff

Happy returns As you gear up for the holidays, here’s a tip on returns handling from May’s Annual Catalog Conference. Use incentives to smooth the process,

LEAVING HOME

| MCM staff

Three days after Valentine’s Day, in the middle of a typical New England winter, The Boston Globe reached out and punched many of us Vermonters in the

Contact Center to Fulfillment: It’s Logically Seamless for ClientLogic

| MCM staff

Read O+F’s recent interview with Amit Shankardass, Solution Planning Officer for business process outsourcer ClientLogic. Topics covered include the role of business process outsourcing, the current economic outlook, new technologies such as RFID and SMS, and the nitty-gritty economics of the growing phenomenon of offshore job migration.