Long Tails and Passing Shows

| Sherry Chiger

When Ronnie Lane died in 1997, Amazon.com sold only books, Google was still the research project of a pair of Ph.D. candidates, and MySpace wasn’t even

BPO Adaptability: Boardroom Buzzword or Competitive Advantage?

| Julie Casteel

As competition within the business process outsourcing (BPO) industry mounts, organizations have increased options when selecting an appropriate provider for your contact center. This enables them to look beyond traditional factors to determine how successful a potential relationship will be. One of the most important elements these companies should consider is a BPO provider

Having His Say: Steamed About Second Hand Equipment

| MCM staff

There was an article in The O+F Advisor titled ‘Caveats of Buying Second Hand Equipment’ by Robert Babel dated January 24, 2007. I have many problems with this article because so many statements in it just don’t ring true to me.

Four Questions to Ask a 3PL Provider

| Stephen Olds

A general once said, “Amateurs talk about tactics, but professionals study logistics.” While this is no doubt true in combat, it would be fairer and more accurate to say that, in business, successful firms focus on their core mission and leave logistics to professionals. That

Fastest. Order. Ever.

| MCM staff

A Multichannel Merchant staffer placed an order with the VillageShoes.com Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company