A Crash Course in VoIP

| Sid Rao

Voice over Internet protocol (VoIP) has quickly infiltrated the telecommunications industry, helping small and midsize businesses to save money and increase productivity. Once a business decides to implement VoIP technology, however, it has additional decisions to make regarding the type of VoIP solution that will best meet its needs

Teaching Supervisors Self-Management

| Liz Kislik

If self-management is so important, though, what can a manager do to help develop an inexperienced supervisor? In other words, can you help others learn to manage themselves so that they can go on to manage others? Remarkably, you can. The techniques you

Training Champions

| Michael Droske

One of the most difficult jobs in the world today is that of a front-line supervisor. Front-line supervisors face considerable challenges each and every day

Buy Smart and Avoid Excess Inventory

| Dan Kaplan

Many companies are surprised when they find excess stock of fast moving items during a physical inventory. After getting over the initial surprise, they shrug their shoulders and say:

Micro Managing

| Ken Magill

Since the late ’90s, multichannel merchants have had seared into their brains the phrase The competition is just a click away. Fair enough, but more and