3 Ways E-learning Pays

| MCM staff

Once thought to be too expensive for the call center, e-learning is hot. Through the Web, E-learning allows your customer service reps to brush up on customer service skills or training between calls and shifts. This is the first in a three-part series on the value of e-learning.

Why Continuous Slotting Is So Critical

| Don Savage

Anyone would agree that slotting–the ideal placement of products in a warehouse–has an enormous effect on the productivity of a distribution center. In a typical picking system, it can mean the difference between 60 and 200 lines per man hour pick rates.

How Receiving Affects the Supply Chain

| Sam Flanders

This series investigates what might happen if you think outside of the warehouse box and consider how changes made outside your distribution center may end up benefiting your operation and saving you money. Here are three tips to improve receiving.

Shopping for a 3PL

| MCM staff

Timeliness of deliveries, product condition, order accuracy and vendor compliance all affect customer satisfaction and ongoing profitability. When a company begins underperforming, improvements need to be made. The choices include making distribution improvements through process, technology and/or management modifications, or contracting with a third party logistics provider.

Harry & David DC a Big Deal in Ohio

| MCM staff

Harry & David’s largest distribution center is about to get a little bigger: The multichannel retailer best known for its Moose Munch candy mix and its Royal Riviera pears is adding 45,000 sq.-ft. to its Hebron, OH-based facility. The $16 million expansion will be completed in fall 2008.

It’s August. Are You DPV-Compliant?

| Jeff Stangle

So, what is delivery point validation, how is it affecting mailers, and what can they do to keep their mailstream costs down? This is info you need to know, since the regulatory chance went into affect today.