opinion & response

| MCM staff

Word on the Sheet In your April Backword (Sheets Fit Only for a King or Queen), I found your jab at cataloger Anthropologie for not stocking full- or

HOW DOES YOUR CALL CENTER GROW?

| MCM staff

The rows of tomatoes you plant as seedlings in your back yard or the flowers you lay out every spring in geometric patterns to impress your neighbors

Ready to Rumble

| Bill Kuipers

No silver bullet will get you through the peak season by itself The U.S. Air Force trains and equips pilots with the strategy that the only way to prepare

SPLIT PERSONALITY

| MCM staff

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8

HOUSE CALL

| MCM staff

If different tasks proceed at different rates, try to arrange work steps so that the faster process is executed before the slower one If your WMS is building

Nightmare on Main Street

| Curt Barry

Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research

Dot.con

| Rama Ramaswami

Long, long ago, there lived a poor farmer whose sole desire in life was to own a cow. After scrimping for many years, he saved up enough money to purchase

Airplane!

| Rama Ramaswami

My 12-year-old son jokes that if you want to punish people, you should hand them over to customer service. He doesn’t specify airline customer service,