Making Screen Pops Pop
Screen pops are basically any technology, including interactive voice response (IVR), automatic number identification (ANI), or computer telephony integration (CTI), that presents corresponding data
Operations & Fulfillment
A New Twist on Automated Storage and Retrieval
There’s a new twist out there on the automated storage and retrieval system (AS/RS). Mini-AGV (automatic guided vehicle) systems are an alternative to mini-load AS/RS
Supply Chains and Customer Service
Customer service and customer satisfaction are not one and the same: The former is the perception of the provider, and the latter is the perception of
Reverse Logistics: Every Department’s Challenge
More than 75% of all returned products are not defective, according to Gailen Vick, founder/president of the Reverse Logistics Association. Instead the primary cause of returns is
Packing It In
It’s not always easy to find innovation in packing materials. After all, how many times can you reinvent the packing peanut or improve upon plastic air-pillow
Incents and Sensibility
Incentive programs have been a blessing for home decor and gifts merchant Home Interiors. Thanks to performance bonuses tied to improving inventory accuracy, the Carrollton, TX-based company was able to eliminate taking physical inventory each year.
Home Is Where the Rep Is
You’ve heard time and again how consumers have more choices now than ever and have access to more information than ever. Technologies such as the Internet
USPS May Revise Slim-Jim Specs
Catalogers considering switching to a slim-jim format to save on postage might want to put those plans on hold. The U.S. Postal Service will begin to test a variety of booklets, which by postal definition include slim-jims. The result could be revised specifications for such mail pieces.
Filling the Void, Part Two
This is the second in a series on how to pack and fill parcels before shipping them.
Don’t Forget Yourself
When you are thinking about treating others as they would like to be treated, you should not forget about yourself. You also need to treat yourself the way you’d like to be treated. Here are some tips for making sure that you treat yourself well: