Questions for Choosing the Right Home-Agent Provider, Part Two

| Jeff Schmitt

The remote contact center model is predicated on furnishing highly skilled phone talent less expensively than staffing a brick-and-mortar contact center. In the first part of this two-part series, we looked at questions that companies selecting a home-agent provider must ask regarding recruiting, staffing, and data security. Here are additional questions to ask before selecting your outsourcing partner:

Calculating the High Cost of Employee Turnover

| Kathryn Jackson

What does it cost you every time you lose a valued employee? Have you considered all the factors (hard dollars, soft dollars, direct costs, indirect costs) you should include? If you haven’t, then it will be very difficult to assess which retention strategies will be profitable for you.

A Few Thoughts About Storage

| Sam Flanders

Are you thinking about adding to your existing pallet storage? If you have large numbers of pallets for a single SKU, there are a number of alternatives to traditional selective pallet rack that you may want to consider