Ensuring that you do not overpay on your small-package shipments can seem like a monumental task. Carriers such as FedEx, United Parcel Service, and DHL charge significantly more for residential shipments. Using the U.S. Postal Service is often a less expensive option, but delivery can take significantly longer, with fewer tracking options.
Most distribution professionals understand that it is not enough to know how their company performs year over year; they must also continue to improve
In February, Multichannel Merchant escaped the winter storms of the Northeast and jetted to sunny West Hollywood, CA, to discuss contact center management with a group of multichannel executives. Although the participants represented diverse merchandise categories, the challenges they face running a contact center and improving customer service are universal.
Greg Petro is the vice president of distribution for Bristol, PA-based collectibles manufacturer/marketer Lenox Group. A seasoned executive, Petro previously
Welcome to our continuing series highlighting the speakers of the National Conference on Operations & Fulfillment (NCOF), which Multichannel Merchant
Schaumburg, IL
Schaumburg, IL–The way to an audience’s heart is through their stomach. That may be why David Kravetz, cofounder of Phoenix-based marketer Fairytale Brownies, emerged victorious from the popular session “50 Ideas in 50 Minutes: Fulfillment ‘Survivor’ Style,”
Schaumburg, IL
Schaumburg, IL– Few multichannel merchants have been switching parcel carriers lately. And according to Tim Sailor, founder of Navigo Consulting Group, that’s to the merchants’ detriment. Sailor began his Monday session, “How Critical Changes in the …
Schaumburg, IL