The Software Corner
The director of Ventnor, NJ-based consultancy Marketing Systems Analysis, Ernie Schell takes a quarterly look around the changing software landscape for MULTICHANNEL MERCHANT/OPERATIONS + FULFILLMENT.
Operations & Fulfillment
A Few Thoughts on Slotting Software
Slotting your inventory is more than just making sure that heavy items are not located on the highest shelf or fast movers in the back of the warehouse. It
Study: Employee Attrition on the Rise in Contact Centers
Low compensation and high stress in the contact center led to a jump in employee attrition rates, according to a study from Burlington, MA-based IT solutions provider Dimension Data.
Improving Order Accuracy
Just as in a diner, order-fill inaccuracies in a distribution center can disappoint or infuriate the customer. What
Five Tips for Lowering Shipping Costs
Ensuring that you do not overpay on your small-package shipments can seem like a monumental task. Because of the extra expense incurred in residential deliveries, shippers such as FedEx, United Parcel Service, and DHL charge significantly more for residential shipments.
Federated Invests $100 Million in Direct Businesses
Five years after dumping its Fingerhut stable of catalogs and Websites, Federated Department Stores is once again embracing the direct channel in a big way. Want proof?
Seven Tips for Smoother Service
Improve your contact center customer service with these seven tips from Penny Reynolds
Are You Focusing on the Right Operations Goals?
The drive towards the
The Fulfillment Doctor Pays a Visit to…Order Management Systems
Question: Our company installed a new order management system (OMS) lst month. While we spent considerable time educating our users and completing the conversion, I
Curbing Your Maintenance & Repair Costs
Do maintenance and service play a role in your operations as you run your material handling equipment? Do you adhere to the service schedule recommended by the manufacturer? If not, you may be costing yourself a lot more money – both in repair costs and downtime – than is necessary.