Out of Service

| Rama Ramaswami

If You Think Customer Service Stinks Now, Brace Yourself, cautioned the headline of a press release that landed on my desk recently. Apparently, we are

Good Move

| Bill Kuipers

EVERY NOW AND THEN something goes really right, as it did recently when a client of ours performed a highly successful move of its distribution operation.

Whole Nine Yards

| D. Douglas Graham

FANBUZZ INC. WORKS HARD for its money. No mere fulfillment house, the company provides a range of turnkey solutions that cover everything from scoop to

Calling All Agents

| Rama Ramaswami

Employees have hardly been at the forefront of companies’ priorities in the past year, but in at least one area, they’re receiving some recognition. Call

The Graveyard Shift

| MCM staff

It’s a common verity that a magazine staff tires of a design long before the reader does. In fact, I’d hazard a guess and say most readers don’t even

Tipping Point

| Barbara Arnn

Technology does not have a life of its own. That seems to be the message of a new forecast from Forrester Research describing a statistical pattern that

Tour de Force

| MCM staff

Whether your taste runs to scarves based on Frank Lloyd Wright’s designs or to Peter Hewitt’s ribbon vases, chances are you’ll find just what you’re looking