Returns Archives - Page 12 of 15 - Multichannel Merchant

Enterprise Resource Planning, ERP, order management, order management system, operations and fulfillment, retail operations

Making the Direct-to-Customer Returns Process Easy and Painless

April 7, 2015 | Mike O'Brien

How do you make your returns process easy and painless for direct-to-customer orders? We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY.

customer service, customer care, customer contact center, operations and fulfillment, retail, customer experience, returns, retail returns

Is Your Customer Service and Fulfillment Working For or Against You?

March 10, 2015 | Curt Barry

You may have a great website and great marketing, but never forget that contact center and fulfillment personnel deliver on the sale and your brand promise.

What’s the Real Cost of a Fulfillment Error to Your Business?

March 4, 2015 | Curt Barry

What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.

Returns Processing is a Vital Part of a Successful Omnichannel Strategy

February 5, 2015 | Zeke Hamdani

Returns processing is an extremely important part of the customer experience and the overall omnichannel shopping journey, yet it is often glossed over.

Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

Complexity of Returns Grows as Ecommerce Does

January 27, 2015 | Mike O'Brien

While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.

domestic shipping, ecommerce, ecommerce returns, Endicia, FedEx, Free returns, IRCE, IRCE 2014, postage, returns, returns process, shipping, Shipping/Delivery, UPS, USPS

Step Up Your Returns Experience

December 26, 2014 | Tom Fougerousse

Handling returns appropriately will do wonders for your reputation and build trust in the long run, and falling behind can become a customer service nightmare. Here are some suggestions to make your returns experience a positive one for both you and your customers.

Shipping/Delivery, shipping, shipping and delivery, cargo, freight, ocean freight, ocean shipping, port strike, west coast port strike

Building an Effective Strategy for International Returns

September 23, 2014 | Michael Lamia

Retailers face many unique challenges when selling online to international markets. For example, U.S. merchants need to know what imports are prohibited; when to apply import duties, taxes and tariffs; and how to comply with country-specific forms, country-specific product coding, and local shipping rules.

Optimizing Omnichannel Order Picking and Fulfillment Operations

June 29, 2014 | Ed Romaine

Omnichannel is a studied approach to meet all of these customer expectations. In order to do so successfully, retailers must reevaluate their logistics business model by putting the focus on fulfilling more orders, faster throughput and lower costs. The first step in that process is understanding the trends that define the omnichannel marketplace.

Ecommerce, ecommerce packaging, sustainable packaging, sustainability, eco-friendly packaging, operations and fulfillment

Why Your Returns Process Matters

April 11, 2014 | Erin Lynch

Like it or not, returns happen; an unsatisfactory returns protocol will affect your bottom line and customer satisfaction. However, the returns headache can be avoided for both the merchant and … Continue Reading →

These Merchants Have the Best Return Policies

December 23, 2013 | Tim Parry

No matter how much thought goes into a gift, however, sometimes shoppers miss the target — which is why something as dry as a store’s return policy can be the redeeming factor when it comes to unwanted gifts.

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