RETURN RATES: Good news about returns March 1, 2000 | Mark Del Franco Improved packing and quality control pay off for a number of mailersIt looks like mailers had a double dose of good cheer from holiday ’99. On top of
RETURNS PROCESSING: Unfazed by online returns December 1, 1999 | Mark Del Franco That many catalogers are expecting big business from the ‘Net this holiday is no surprise. But with the projected increasesin Web shopping, mailers will
