Returns Archives - Page 12 of 16 - Multichannel Merchant

Bonobos On Excellence in Returns, Customer Experience Leadership

April 4, 2016 | Mike O'Brien

How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. So what are some of the key elements that make up a great returns experience? And what does it mean to be an overall customer experience leader?

Angela Goldstein, director of operations for men’s apparel company Bonobos, spoke with Multichannel Merchant Senior Editor Mike O’Brien on these subjects, after Bonobos was named a finalist in the two categories for the 2016 Excellence in Customer Experience Awards.

Omnichannel Retailer, Watch Out For These Customer Experience Hurdles

December 16, 2015 | Karthik Marudur

If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.

Some Would Return Gifts, Shop on Christmas Day, Report Finds

December 10, 2015 | MCM Staff

Why wait until December 26? Throw the doors open on Christmas for returns and sales appears to be the message to retailers, particularly from millennials.

The ABCs of Preventing Shipping Damage, Part I

December 8, 2015 | Will O'Shea

Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.

Ecommerce, ecommerce packaging, sustainable packaging, sustainability, eco-friendly packaging, operations and fulfillment

Smaller Boxes, Bigger Rewards: How to Survive the Holidays in Ecommerce

December 4, 2015 | Ken Chrisman

To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.

free shipping, ecommerce fulfillment, Pitney Bowes, same-day delivery, consumer survey, holiday shopping season, 2015 holiday shopping

Most Shippers Not Prepared for Holiday Season Challenges

November 12, 2015 | Tim Parry

Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.

Are You Ready for Holiday Returns Season?

October 16, 2015 | Daniela Forte

This infographic by Shorr Packaging Corp, shows how an increase in online shopping means more processing returns for ecommerce retailers.

New Report Identifies Omnichannel Fulfillment Leaders, Highlights Gaps

October 14, 2015 | Mike O'Brien

Given growing customer expectations, more retailers are investing in new omnichannel capabilities, but room for improvement remains, a new report found.

Optimizing Your Online Returns

September 30, 2015 | Tim Parry

In our new video, learn why merchandise returns have become so important for retailers in general, and particularly online retailers, the elements of a best-in-class returns experience, and more…

Enterprise Resource Planning, ERP, order management, order management system, operations and fulfillment, retail operations

Making the Direct-to-Customer Returns Process Easy and Painless

April 7, 2015 | Mike O'Brien

How do you make your returns process easy and painless for direct-to-customer orders? We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY.

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