Why wait until December 26? Throw the doors open on Christmas for returns and sales appears to be the message to retailers, particularly from millennials.
Breaking up may be hard to do, but breaking products in transit is all too easy. Part 1 of this series offers lots of great tips to prevent shipping damage.
To save ecommerce shipping costs this holiday season, the right box size, packaging materials and knowing what customers want are important considerations.
Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.
This infographic by Shorr Packaging Corp, shows how an increase in online shopping means more processing returns for ecommerce retailers.
Given growing customer expectations, more retailers are investing in new omnichannel capabilities, but room for improvement remains, a new report found.
In our new video, learn why merchandise returns have become so important for retailers in general, and particularly online retailers, the elements of a best-in-class returns experience, and more…
How do you make your returns process easy and painless for direct-to-customer orders? We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY.
You may have a great website and great marketing, but never forget that contact center and fulfillment personnel deliver on the sale and your brand promise.
What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.