Returns Archives - Page 2 of 8 - Multichannel Merchant

Amazon Shutting Out Some Shoppers for Making Multiple Returns

May 29, 2018 | Mike O'Brien

Amazon, vaunted for its free two-day shipping with Prime membership and free returns, has apparently been shutting out some shoppers based on how often they return purchases, according media reports. See what the reaction was and what Amazon said in response.

L.L. Bean Makes Changes to Longstanding Returns Policy

February 13, 2018 | Mike O'Brien

Nearly a year after signaling changes, iconic outdoor clothing manufacturer L.L. Bean is now limiting its returns window to a year after purchase and requiring proof of purchase. See why the company made the move, and how some customers are reacting.

Value of Holiday Returns Estimated to Hit $90 Billion

January 11, 2018 | Mike O'Brien

What goes out must often come back, and this year is expected to set another record for returned goods after the holiday season, according to Optoro, a firm that specializes in reverse logistics. The company estimates $90 billion worth of holiday gifts will be returned.

New Year’s Resolution for Suppliers: Get in Charge of Chargebacks

January 3, 2018 | Chris Caouette

Feeling Amazon’s pinch, retailers are under intense pressure to get shipments right every time. To get the level of performance they need from suppliers, they turn to chargebacks. But for suppliers, they’re a margin killer and drag on your business. Here are 7 steps to help you limit their impact.

Happy Returns Takes a New Approach to Ecommerce Returns

October 17, 2017 | Mike O'Brien

A startup company is looking to ease a chronic ecommerce pain point – returns – by enabling customers to bring unwanted items to a nearby mall for fast processing and credit, even if the seller doesn’t have its own stores. See what Happy Returns has been up to and what its plans are for the future.

Kohl’s to Start Accepting Amazon Returns, Deepening Ties

September 19, 2017 | Mike O'Brien

Kohl’s said it will begin accepting and processing Amazon returns for free at 82 stores in Los Angeles and Chicago starting in October. The company will pack and ship eligible returns to Amazon processing centers.

Pitney Bowes Acquires Newgistics Inc. for $475 Million

September 7, 2017 | Daniela Forte

Pitney Bowes announced it is acquiring Newgistics Inc. for $475 million in a move to accelerate Pitney Bowes’ expansion into the U.S. domestic parcels market. Here is what the acquisition means for both companies.

UPS Launches Returns Processing Tool for SMBs

August 15, 2017 | Mike O'Brien

Looking to simplify operations for small- to medium-sized merchants and drive new business for itself, UPS this week launched Returns Manager, a tool that allows shippers without their own returns infrastructure to make the process smoother and easier for their customers.

Don’t Run an Anti-Customer Service Strategy in Ecommerce

April 25, 2017 | Fang Cheng

Making it harder for customers to make returns or get in touch with you is a poor customer service strategy. So is slavish devotion to KPIs and this quarter’s results, while missing the bigger picture of the customer experience you’re creating. See what pitfalls this approach creates for your business, and how to avoid them.

L.L. Bean Looks to Update Free Shipping, Returns Policies

February 16, 2017 | Mike O'Brien

In an effort to remain competitive and cut costs, iconic brand L.L. Bean is considering changes to its famous free shipping and returns. This follows policy changes instituted last year by Nordstrom, another brand famous for its generous returns policy.

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