Staples to Accept Returns from Other Retailers Through Optoro Partnership

| Mike O'Brien

Continuing a growing trend toward making ecommerce returns more convenient and safer for shoppers in the contactless pandemic era, Staples has struck a partnership with Optoro in which the office supply giant will accept unboxed returns from other retailers that will be processed by Optoro. More retailers will come online in January.

MCM Top 3PLs 2021: Looking for Leading Providers in Ecommerce, DTC

| Mike O'Brien

Now in its sixth year for 2021, Multichannel Merchant’s MCM Top 3PL listing showcases leading third-party logistics companies serving ecommerce and direct-to-customer (DTC) businesses. How does your organization measure up? We’re accepting submissions now through Nov. 7. Be recognized as a true leader in the field!

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How Retailers Can Flip Ecommerce Returns into a Competitive Advantage

| Dan Nevin

Amid a growing reliance on ecommerce post-pandemic, returns are growing rapidly as well. Retailers that don’t analyze the impact won’t stand out from the competition and solidify customer loyalty. Although you must balance costs with customer satisfaction, it is possible to do both. Here are six steps you can take.

10 Steps to an Effective Ecommerce Fulfillment Center Move Plan

| Brian Barry

In developing an ecommerce fulfillment center move plan, it is helpful to understand some common problems other multichannel companies have encountered, including lack of a sufficiently detailed planning and budgeting process and inventory inaccuracy before and after. Following these 10 steps will help make your move a success.

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3 Tips for SMBs to Turn COVID-19 Customers into Long-Term Loyalists

| Krish Iyer

Not only have small businesses been able to rise to customers’ heightened expectations during the pandemic shutdown as they pivoted to ecommerce, they stepped up and filled major supply gaps. SMBs now have a window of opportunity to convert one-time customers into long-term loyalists, and here’s how they can do so.

Return to Sender? The Ins and Outs of Subscription Box Returns

| Nicole Lee

While subscription box businesses may not experience the 20% to 30% return rates of ecommerce, they still wrestle with their share, and how they handle them can significantly impact subscriber retention. It is critical to provide efficient, hassle-free service and prompt refunds where necessary. Here are key factors to consider.

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7 Ways a 3PL Can Be More Viable Than Internal Ecommerce Fulfillment

| Brian Barry

For many ecommerce businesses, even absent COVID-19, a profitable Christmas season will make or break the year. During the shutdowns, many 3PLs have remained open, serving clients even amid the labor challenges. Should you continue internal fulfillment or move to a 3PL? Here are seven considerations as you weigh the choice.

Experts Provide Answers on Increased Order Returns, Warehouse Safety

| Mike O'Brien

We all can use some extra help sometimes, reaching out to our “bench” with tough questions, situations or challenges. In the latest edition of Multichannel Merchant’s “Ask the Experts,” we address reader questions about increased order returns and ways to maintain warehouse safety for workers during the COVID-19 crisis.

Ecommerce Operations Summit 2020 Now Set for Nashville in September

| Mike O'Brien

Multichannel Merchant is thrilled to announce that Ecommerce Operations Summit 2020 is rescheduled for Sept. 9-10 at the Gaylord Opryland in Nashville, TN. In addition to our usual great content, we also plan to have lots of fun networking opportunities and functions taking full advantage of our location in the heart of Music City.