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Enhancing Your Ecommerce Network Strategy

| MCM staff

Ever since Amazon introduced Prime in 2005, the company has left everyone else chasing after them, and younger shoppers look for that type of experience everywhere. To succeed, retailers must meet customer demand for an enhanced delivery experience, including whenever possible fast and free shipping and unlimited returns.

10 Tips for Balancing Self-Service, Hands-On Customer Care Support

| MCM staff

Consumers are getting better at navigating ecommerce on their own. But not every feature of customer care can or should be automated, leaving merchants to figure out where to lend hands-on support, and what to make self-service. An expert panel at Ecommerce Operations Summit 2019 provided 10 tips to help you navigate this issue.

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eBay Suite of Fulfillment Services Targets High-Volume Sellers

| Mike O'Brien

Taking a shot at Amazon’s leading position, eBay will launch a fulfillment program next year targeting high-volume sellers and tapping a network of partners to provide end-to-end services including shipping, tracking, warehousing and customer service. This is similar to a move made last month by ecommerce platform Shopify.

Try Before You Buy: Great Opportunity or Ecommerce Returns Tsunami Risk?

| MCM staff

Shoppers love try before you buy (TBYB), a growing strategy that lets them order multiple items and send most of it back. It can boost ecommerce sales but also balloon return rates. So how do you take advantage of the TBYB opportunity while escaping the potential pitfalls that can kill your margins? An expert panel explains how.

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FedEx Cites Amazon Competition for the First Time in 10k

| Mike O'Brien

Despite public pronouncements from FedEx Chairman and CEO Fred Smith that he is unconcerned about Amazon as a logistics competitor, the company used that term in its recently released annual report for the first time in connection with the ecommerce giant. Further actions by Amazon will “reduce our revenue” FedEx stated.

Prime Day by the Numbers: 175 Million Items Ordered and Other Cool Stats

| Mike O'Brien

Prime Day saw 175 million items purchased by Prime members over the two days, according to Amazon, eclipsing its 2018 Black Friday and Cyber Monday sales combined, while analysts pegged total GMV at $6 billion to $6.2 billion. See what other interesting statistics we found to paint a picture of the concocted “Christmas in July.”

Most Shoppers Say Poor Shipping Options Derail Ecommerce Orders

| Mike O'Brien

While the relationship between shipping options and cart conversion or abandonment is well established, the extent of the impact is shown in stark detail in a new report from ecommerce platform provider BigCommerce. More than two-thirds of consumers said they’ve abandoned a purchase based on poor shipping options.

To FBA or Not to FBA: 9 Tips to Help in the Decision Process

| Mike O'Brien

Fulfillment By Amazon (FBA) remains very popular among Amazon sellers, with over 650,000 using it in the U.S., but it’s not the right solution for everyone. So how do you make that decision? Executives from Complemar, Motor City Distributing and Tech Armor discussed the pros and cons at this year’s Ecommerce Operations Summit.

Prime Day Expected to Hit $5.8B in Sales; 250 Retailers Joining the Party

| Mike O'Brien

Prime Day, running for 48 hours on July 15-16, is expected to generate $5.8 billion in global sales, with an estimated 250 retailers drafting in its wake as more of them realize the huge potential. Also, Prime membership has grown to 105 million in the U.S., and electronics, home goods and apparel are the hot categories.