To combat the growing problem of returns, which continue to eat away at profit margins, the Retail Value Chain Federation and returns prevention software provider Newmine have created the Product Returns Council to work on solutions. Both will take part in a returns workshop at Ecommerce Operations Summit, April 14-16 in Orlando.
Extend, a provider of extended warranty programs, has raised $16.4 million in new capital and acquired assets from Aon division Affinity Insurance Services as it looks to make warranty programs available beyond enterprise-scale retailers. The company said current clients have combined annual sales of more than $11.5 billion.
Best Buy is getting into the holiday spirit early and pushing back on major competitors, offering free next-day delivery on thousands of items from Thanksgiving through Christmas, and free standard shipping in the few areas where next day isn’t available. The company says it’s available in 42 U.S. markets, covering 99% of its customers.
Consumers are getting better at navigating ecommerce on their own. But not every feature of customer care can or should be automated, leaving merchants to figure out where to lend hands-on support, and what to make self-service. An expert panel at Ecommerce Operations Summit 2019 provided 10 tips to help you navigate this issue.
Prime Day saw 175 million items purchased by Prime members over the two days, according to Amazon, eclipsing its 2018 Black Friday and Cyber Monday sales combined, while analysts pegged total GMV at $6 billion to $6.2 billion. See what other interesting statistics we found to paint a picture of the concocted “Christmas in July.”
At Ecommerce Operations Summit 2019, Hanko Kiessner, CEO of Packsize, Jamie Markland, associate director of operations at Boll & Branch and Rob Bass, chief supply chain officer at Best Buy, discussed their ecommerce packaging sustainability journey and the benefits realized. Here are some of the insights they shared.
The Retail Industry Leaders Association (RILA), whose members include Walmart, Target, The Home Depot and Best Buy, wrote a 10-page letter to the Federal Trade Commission dated June 30 urging the FTC to look into competitive conduct by big tech companies such as Amazon, Google and Facebook.
Same-day delivery services startup Dolly has raised $7.5 million in new capital to fund expansion and increase its operational and technical teams, raising its venture funding total to $20 million. An Amazon executive is one of the new investors. Dolly plans to expand to 15-20 new markets this year and uses independent contractors.
Best Buy announced that Corie Barry, its chief financial and strategic transformation officer, will be the company’s new CEO, effective June 11. This makes Barry the first woman to serve in this role in the company. Learn more about the leadership changes at Best Buy.
Designed for web-first, monolithic commerce platforms are generally hardwired to their desktop and mobile front ends, and are not designed for contextual device or use case specific experiences now expected of them. Enter microservices architecture, solving the pain of legacy architecture and siloed systems. Here’s how it works.