O+F Advisor
Operations & Fulfillment Strategies & Tactics
September 30 , 2014
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| How to Make Your Small Business Perform Like an Omnichannel Powerhouse |
| Sears Adds Returns, Exchanges to In-Car Pickup |
| Competing with Free Shipping the Smart Way |
| Parcels – Including Groceries – The Future of USPS |
| O+F Advisor Distribution Center Roundup |
How to Make Your Small Business Perform Like an Omnichannel Powerhouse
Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools. More…
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Sears Adds Returns, Exchanges to In-Car Pickup
To take advantage of the new return/exchange service, customers can visit sears.com, click on the customer service link, choose “returns and exchanges” and follow the prompts to identify the item. For an exchange, they select a new item and get an email confirmation when the replacement is ready for pickup. Once at the store, they park in a designated In-Vehicle Pickup spot, and notify the store of their arrival via the app. A timer will start on the phone, and a Sears associate will arrive within five minutes and complete the return or exchange. More…
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Competing with Free Shipping the Smart Way
Once viewed as an extra customer incentive, “free” shipping has quickly becoming the norm for retailers when selling online. With online retail giants like Amazon upping the ante, it seems like there is no other option for retailers but to keep up and take the hit to the bottom line. But omnichannel retailers are starting to realize they don’t always have resort to margin-eroding “free” shipping to compete. More…
Parcels – Including Groceries – The Future of USPS
“We have a very structured plan around all we’re trying to do to grow our package business,” said Cliff Rucker, vice president of sales for the USPS. “When you think about it, over one-third of our volume is gone since 2006 on the letter side, so that’s why we see packaging as a growth area.” More…
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O+F Advisor Distribution Center Roundup
News that Amazon will begin collecting sales tax in Minnesota starting next week has led to speculation that the company may open a warehouse, data center or some other operation in the state or buy an existing firm, according to the Minneapolis Star Tribune. Online-only retailers don’t need to charge sales tax in a state unless they have physical presence or affiliated business there. More…
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