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Multichannel Merchant is launching a new Sector Spotlight on returns, loaded with informative resources like articles, webinars and blogs to help you address this growing issue. Look for it starting next week. Also, O+F Advisor will not publish on July 5. Happy Independence Day!
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week of 6/30/23 |
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A recent trend in ecommerce network design supports a strategy of “getting product closer to the customer," a more efficient model that delivers on service-level promises. Then came COVID-19, upending everything and accelerating the pace of change in inventory and supply chain strategy, in turn affecting network design. Retailers and analysts discuss the current state and where it's headed.
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Logistics experts had mostly positive reactions to Amazon Hub Delivery, the company's latest last-mile move which enlists local businesses to earn extra money by making nearby deliveries in their spare time. Amazon is hoping to have 2,300 businesses recruited by the end of 2023 as it builds scale. Most saw it as a more economical option than the DSP model, giving Amazon more control.
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A new app-based returns solution called ReturnQueen, which provides a concierge-like service where consumers can pay a one-time, monthly or annual fee and leave multiple returned items from different retailers at their door to be picked up, has expanded nationwide and is launching a B2B offering. The partners have been in discussions with midsize and enterprise level retailers.
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Stepping up its hardball tactics, the International Brotherhood of Teamsters walked away from the bargaining table Wednesday in the midst of contract negotiations with UPS, demanding the carrier provide its last, best offer Friday or a strike would be a likely outcome, with worker pay the key issue. UPS says it is working around the clock to reach a settlement before the July 31 deadline.
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| See open jobs for ecommerce, marketing, and fulfillment operations |
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