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Operations & Fulfillment Strategies & Tactics
week of 3/8/2017 |
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| 9 Mistakes to Avoid in Your ERP or OMS Selection |
| Studies show that more than 50% of all ERP and OMS systems are not installed on time and within budget. A significant number of companies spend 8 to 12 months after go live adapting to the new system. What are some of the mistakes that lead to poor ERP or OMS implementations? Here are 9 mistakes to avoid in order to increase your chances of success.…» |
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| How to Finally Tame the Ecommerce Fulfillment Beast |
| Just as the lion tamer must teach huge, hot-tempered animals to respond to commands without becoming their lunch, so must ecommerce fulfillment must get customers’ goods delivered on time and intact — all while preventing costs from skyrocketing. Here are some tips to help you get there.…» |
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| The Value of Leveraging Customer Feedback |
| Customer feedback is vital in any business or industry and retailers in particular are utilizing it to not only put specific products under a microscope but also to analyze how they’re providing the best experience across all their channels. Here is how to successfully leverage your customer feedback in the contact center. …» |
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| Strategies for Fulfillment Success in Omnichannel |
| Free shipping and returns have become prerequisites for ecommerce retailers who want to compete with ecommerce leaders like Amazon. In 2017, merchants are identifying and implementing enhancements in three key areas: customer satisfaction, reverse logistics, and positioning returns to enhance……» |
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| Birchbox on Achieving Excellence in Packaging |
| Pooja Agarwal, Vice President of Operations for Birchbox, talks to Multichannel Merchant Senior Content Manager Mike O'Brien about the company's approach to packaging and how it achieves consistent excellence in this key area of the customer experience. The company is again a finalist in the category for the Excellence in Customer Experience Awards, with winners announced March 29 at Operations Summit 2017 in Pittsburgh.…» |
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| The MCM Network Source Directory |
| Offers easy access to all the leading products, technology and services available – searchable by type, geography and name. Start your search. |
