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| week of 12/16/20 |
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| Report: How Malls Can Reinvent Themselves to Survive |
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| Mall owners should be looking at a variety of alternative tenants in order to drive traffic and keep their investments vital as more retail stores shutter and pandemic restrictions remain, according to a new report from Placer.ai. The suggestions include micro-fulfillment centers, medical and dental businesses and pop-ups. |
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| Digital Trends Shaping 2020 Holiday Shopping |
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| As public health concerns have consumers engaging in more online ordering and a down economy impacts spending, typical habits are out the door. In this holiday shopping season like no other, the way retailers address these trends will determine whether consumers return over the long run. It's all about data-driven engagement. |
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| sponsored by |
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| Secure Carrier Capacity at the End of 2020 |
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A massive shift to ecommerce due to COVID-19 restrictions has created peak-like conditions for shippers and carriers throughout the late spring and summer, sending demand and costs soaring. Now comes the actual holiday season, a huge unknown but still expected to generate staggering volumes.
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| Top Tips to Maximize Conversions from Live Chat |
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| Live chat is one way to directly connect with your customers during the shopping journey. However, the experience can vary dramatically from a wow to frustration, and everything in between. Here are some tips for creating best-of-breed live chat experiences to maximize conversions, average order value and CSAT. |
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| Luxury Retailers: Are You Ready for the Holidays? |
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| This holiday season, we may see pent-up demand from earlier in the year channeled into even more ecommerce purchases and larger order values. Luxury retailers can take a few steps now to make sure they’re positioned to meet this demand. |
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| sponsored by |
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| From Mall Kiosks to Multichannel Success |
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What once started as two cousins selling winter gear in kiosks and fairs in the Philadelphia area is now a thriving ecommerce business, JustBrand Ltd. So how did they do it? There were bumps and bruises along the way. Still, the co-founders built success by learning quickly from mistakes, being open and honest with the right partners, and leveraging multichannel expansions.
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