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The News, Commentary & Events that Shaped Commerce This Week
week of 3/3/2017 |
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BCBG Max Azria Group Files for Chapter 11 |
BCBG Max Azria Group became the latest victim of a brutal period in retail, filing for Chapter 11 bankruptcy protection after it had already announced plans to shutter 120 stores and lay off 123 employees, according to several media reports.…» |
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Ecommerce Returns Help Shape the Customer Experience |
Ecommerce returns are increasing, and merchants need to find new ways to deal with the constant influx. Learn how some top brands are getting ahead of the situation, including making the reverse logistics process more efficient, increasing the speed of customer credit and using friction-free returns as a way to increase customer lifetime value.…» |
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Chinese Ecommerce Market Pegged at $1.7 Trillion by 2020 |
Despite some forecasts projecting a slowdown in ecommerce in China, a new report from Goldman Sachs sees the world’s largest online market continuing to boom over the next four years. The report pegged Chinese ecommerce sales at $750 billion in 2016 sales, coming from 460 million online shoppers, and projects a CAGR of 23% through 2020 – nearly triple the rate of offline sales. See what categories and companies are leading.…» |
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Birchbox on Achieving Excellence in Packaging |
Pooja Agarwal, Vice President of Operations for Birchbox, talks to Multichannel Merchant Senior Content Manager Mike O'Brien about the company's approach to packaging and how it achieves consistent excellence in this key area of the customer experience. The company is again a finalist in the category for the Excellence in Customer Experience Awards, with winners announced March 29 at Operations Summit 2017 in Pittsburgh.…» |
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Target to Invest $7B Over 3 Years In Digital, Other Moves |
Target plans to invest $2 billion this year, and $7 billion over the three years as it looks to boost its digital initiatives, support new brands and expand its smaller-store footprint, taking a page from the playbook of main competitor Walmart.…» |
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