There was a lot happening at NRF 2023 on the operations side, including panels with insights into ecommerce returns process improvement and the future of drone delivery, and a former Amazon exec seeing success in replicating a fulfillment experience he helped develop there.

Multichannel Merchant
week of 01/18/2023
Looking at Ecommerce Returns in a New Light
While ecommerce returns continue to soar and cost retailers both in terms of actual dollars and the bad customer experience, there are practical ways to reduce the rate, make the process more efficient and leverage the customer opportunity, attendees were told at the NRF 2023 Big Show in New York.
Walmart Envisions Drone Delivery for Millions
Walmart is starting to see demand pick up for its drone delivery service, as the giant retailer has expanded to 37 store-based deployment hubs in seven states and 26 municipalities, with 6,000 deliveries in 2022, an executive told attendees at NRF’s Big Show 2023 in New York.
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Warehouse Space Available

Whether you’ve outgrown your current space or you’re expanding in a new market, Saddle Creek has warehousing and fulfillment space available in strategic locations nationwide. Learn more >

Shipium Looks to Replicate Amazon Experience
Shipium co-founder Jason Murray is all about replicating an Amazon-like experience for shippers, having spent 20 years there helping shape its logistics and fulfillment technology, and now uses stochastic data science and predictive modeling to deliver better SLAs and cost savings.
WMS KPIs: Data, Measurement Optimize Performance
How are you leveraging your WMS KPIs? The answer can dictate your level of success in ecommerce and direct-to-consumer (DTC) fulfillment operations performance. The post-holiday peak period is the right time to assess your data and KPIs to help you measure performance and the bottom-line impact of process changes.
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Inventory Management Complexities Are Here to Stay

Check out Multichannel Merchant’s latest special report, Inventory Management Gets Trickier As Forces Collide, to stay ahead of inventory management challenges. Read now to hear what analysts are observing and what companies like Burton and Firstleaf are doing to help mitigate inventory management struggles.

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WineDirect Uses Waveless Tech to Drive Scale

Learn how the WineDirect operations team was able to leverage technology to enable the correct order flow and fulfillment across channels, while providing critical scale to meet heightened demand.

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