The jury is in on performance gains of automation/robotics for ecommerce fulfillment. But what about integration, system lead times and "future proofing" your investment? We cover all that and more in our latest MCM operations special report.

Multichannel Merchant
week of 1/4/23
UPS Will Not Sunset Residential Peak Surcharges
UPS for the first time is extending its peak surcharges for residential delivery beyond the usual mid-January cutoff, referring to them as by the new designation of “demand surcharges” which will be in place until further notice, while FedEx is not following suit but letting them lapse.
Supply Chain Jobs: Why Zoomers, Millennials Don't Love Them
Ask a millennial (the generation born between 1981 and 1997) or Gen Z (born between 1997-2015) to name his or her top 5 exciting and rewarding careers, and there is a strong chance that a supply chain professional isn’t going to be on that list. Here's how to overcome this recruitment roadblock and attract the next generation of talent.
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Taking a Media-First Approach in Ecommerce

Cut through marketplace noise and win valuable mindshare by delivering compelling, engaging visual media experiences that will help you drive shopper connection, engagement, and conversion.

FedEx Expands Boxless Returns to SMBs
Taking advantage of a growing preference for boxless returns, FedEx is rolling out a consolidated returns program early this year aimed at providing the service for small-to-medium-sized merchants in addition to major retailers. While FedEx has a relationship with Happy Returns, it provides all the logistics for this new offering.
Amazon Leasing Air Cargo Space, Delivering by Drone
Amazon, facing a continued slowdown in its ecommerce business and under pressure to boost flagging sales, is looking to sell excess capacity on its commercial cargo jetliners used to move goods among its network of warehouses here and in Europe. Meanwhile, both Amazon and Walmart announced multi-state drone delivery.
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Inventory Management Complexities Are Here to Stay

Check out Multichannel Merchant’s latest special report, Inventory Management Gets Trickier As Forces Collide, to stay ahead of inventory management challenges. Read now to hear what analysts are observing and what companies like Burton and Firstleaf are doing to help mitigate inventory management struggles.

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WineDirect Uses Waveless Tech to Drive Scale

Learn how the WineDirect operations team was able to leverage technology to enable the correct order flow and fulfillment across channels, while providing critical scale to meet heightened demand.

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