Ace Hardware Rolls Out Same-Day Delivery Test

Ace Hardware, Ace, ecommerce, omnichannel, omnichannel fulfillment, same-day delivery, same day delivery, Uber, Lyft, Home Depot, Lowe's Hardware, Lowe', operations and fulfillment, retail, home improvement retailAce Hardware has begun a pilot program of same-day delivery via its own associates at 33 stores in select neighborhoods in Florida, Illinois, Colorado, Maryland, Texas and Arizona. It is an extension of Ace’s in-store pickup program, which is available at more than 1,600 of Ace’s 4,600 U.S. stores.

Ace has more than 54,000 SKUs available on, most of which are eligible for same-day delivery if the item is in stock.

The program, called Express Delivery, offers same-day delivery of eligible products for a $5 fee to customers within five miles of the participating Ace store when ordered by 1 p.m. local time. Ace plans to test a variety of program components in preparation for a national roll-out.

Rival Home Depot began offering same-day delivery in December 2013, while Lowe’s has not as of yet.

“The demand for the convenience of same-day delivery is an emerging trend among consumers,” said John Surane, executive vice president of merchandising, marketing and sales at Ace Hardware. “Ace stores across the country are perfectly positioned to help meet that demand, with 61% of consumers living within five miles of their neighborhood Ace.”

Ace said it decided to use associates rather than a third-party service like Uber or Lyft because executives felt customers would be more comfortable having products delivered by a knowledgeable associate, who they might even recognize from their local store.

As far as balancing associates’ floor time and delivery time, the company said each Ace store is individually owned and operated, so best practice varies by store and specific staffing plan.

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.