Between Oct. 24 and Oct. 31, operations consultancy F. Curtis Barry & Co. surveyed 500 catalog companies about any changes they were considering or had already made in response to the anthrax threats. Below, the survey highlights.
| Companies using protective gloves in the mailroom | |
|---|---|
| Yes | 47.8% |
| No | 47.8% |
| In process | 4.3% |
| Companies using other protective clothing in the mailroom | |
|---|---|
| Yes | 26.1% |
| No | 69.6% |
| In process | 4.3% |
| Companies using protective gloves in returns processing | |
|---|---|
| Yes | 39.1% |
| No | 56.5% |
| In process | 4.3% |
| Companies using other protective clothing in returns processing | |
|---|---|
| Yes | 21.7% |
| No | 73.9% |
| In process | 4.3% |
| Companies using bigger logos and phone numbers on their boxes | |
|---|---|
| Yes | 30.8% |
| No | 69.2% |
| In process | 0 |
| Companies using better tape/packaging | |
|---|---|
| Yes | 46.2% |
| No | 46.2% |
| In process | 7.7% |
| Companies recommending customers call gift recipients to let them know a package is coming | |
|---|---|
| Yes | 38.5% |
| No | 61.5% |
| In process | 0 |
| Companies sending a card or e-mail to gift recipients in advance of shipments | |
|---|---|
| Yes | 46.2% |
| No | 53.8% |
| In process | 0 |