China and India Top 2016 A.T. Kearney Global Retail Development Index

| Tim Parry

China, one of the most dynamic retail markets in the world, is ranked as the top country in the 2016 Global Retail Development Index, while India’s high market potential, fast growth, improved regulatory environment, and ease of doing business pulled it up to second in the rankings. Click and see which other emerging markets are atop the list.

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

Are Your Global Ecommerce Sales Growing?

| Tim Parry

If you’re a retailer or a B2B merchant, and you’re selling across borders, then we want you to share your knowledge at Growing Global 2015. Here’s how you can become a part of our speaker faculty.

Taking your Contact Center Across Borders

| Frank Ortiz

Entry into new markets, expanded ecommerce and improved customer service – if any of these appear on your list of priorities for 2015, the chances are that you might also be thinking of opening a new contact center, either in the U.S. or overseas. Here’s why you need to also think about a PCI compliant cloud-based payment processing solution.

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

Bringing Your Contact Center Across Borders

| Tim Parry

With the growing popularity of cross-border ecommerce, do you need to expand your contact center strategy? Depending on which countries you ship to should determine if you need additional contact center needs, or the need to outsource services. Here’s how Brooks Brothers works with its global customers.