JCPenney and Kmart Tweet-off the Holiday Season

| Tim Parry

Kmart and JCPenney tweeted off in a battle of wits, holiday hashtags and, well, pants and this cute and possibly un-staged merchant match-up. It was fun, and deserved the slow-clap, until Wrangler chimed in.

The 12 Truths About Holiday Shopping

| Daniela Forte

With the rise of big data and social analytics this holiday season, it won’t be too difficult for Santa to figure out what his consumers want for the holidays, according to this infographic by McCann Truth Centra

The End of Black Friday? Research Shows Retail Holiday in Decline

| Tim Parry

Black Friday shopping may be on the decline, according to a new study by customer satisfaction technology and analytics firm CFI Group. The 2013 Holiday Retail Spending Report found consumers are placing less emphasis on the post-Thanksgiving event and starting their holiday shopping earlier in the season.