In the not too distant past, the customer experience in retail – if it was thought of at all – had to be adapted to match the capabilities and limitations of the supply chain. Now with the customer in the forefront, omnichannel supply chains have to be much more adaptive and flexible to meet shoppers’ needs, demands and expectations. And the pace of change in the customer journey presents its own set of challenges for supply chain organizations.
In this latest MCM CommerceChat podcast, we spoke with Willis Weirich, Senior Vice President, Supply Chain and Operations at Neiman Marcus, about how these issues are addressed within his organization and team. Willis is one of our keynote speakers on this subject at Ecommerce Operations Summit 2020, April 14-16 in Orlando, FL. You can register for the event by clicking here.