Live From NCOF: Catalogers Should Benchmark for

Today’s warehouse and distribution center managers are under the gun. Not only are they faced with cost reductions and technology changes, companies are also looking at the company’s fulfillment and logistics divisions to drive strategy, said Karl Manrodt, assistant professor and director for the Southern Center for Logistics and Intermodal Transportation at Georgia Southern University during the 13th Annual National Conference on Operations and Fulfillment held in Orlando, FL through Wednesday.

Granted, of the myriad metrics that catalogers can benchmark themselves against, Manrodt told attendees to just focus on one: The perfect order. What’s a perfect order? Simply, the perfect order encompasses four elements that directly involve the customer, such as on-time delivery of the package, order accuracy, a damage-free shipment as well as a completed and accurate invoice. “It’s the one metric that more companies should look at,” Manrodt says. “Because that’s what the customer sees. Because if even one element in four is incorrect, he says, “You might lose the customer forever.”

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.