New MCM Content Series Addresses Workforce Management Issues

For those overseeing ecommerce and direct-to-customer operations and fulfillment, workforce management – the art and science of lining up personnel resources with business and performance goals – has always been a critical area.

Now with the evolving pandemic situation complicating matters, the importance of the competency and its execution has been bumped up a few degrees.

More than ever, managers and executives are facing challenges in terms of hiring and staffing, training and onboarding, compliance and wellness care for frontline workers suddenly thrust into the spotlight as everyday heroes.

That’s why Multichannel Merchant is launching a new subscription content series, “The Ecommerce Workforce Management Insider.” Each month we’ll bring you insights and viewpoints from experts in the retail, ecommerce and provider communities that address key issues related to the subject.

As we kick off the program in the month of August, under the theme of “Workplace Health and Safety,” we will feature video podcasts on “Setting and Communicating Safety Priorities” with Amy Glaser, EVP of enterprise with placement agency Adecco, and “Complying with Federal/State/Local Regulations” with John Swartos, a regional safety manager with placement agency Aerotek.

On Aug. 19, we’ll also host a webinar on “Integrating Seasonal and Permanent Workers” with a panel of retail executives, a key issue as companies look to begin ramping up temporary staff in the coming weeks. An open forum will address the subject of “Addressing Burnout, Fear and Emotional Wellness” led by an HR expert.

Themes in future months will cover “HR and Professional Development,” “Workforce Demands and Automation” and “Productivity, Time Management and Metrics.”

There will also be a monthly newsletter on relevant subjects, as well as a resource page with articles, papers and guides curated to help you navigate the issues and keep on top of important trends and intelligence.

So, sign up today and reserve your place as a subscriber to “The Ecommerce Workforce Management Insider.” We’ll plug you into a regular stream of intelligence that will help you and your company get the most out of your valuable frontline team members.